Guest Survey

 
     
 
Dear Guest,

Selamat Datang, or a warm welcome to Bintan Lagoon Resort. It is our pleasure to have you staying with us.

Our aim at Bintan Lagoon Resort is to ensure that our guests have an enjoyable and memorable stay. We would greatly appreciate if you could take a moment to provide us with your feedback and any suggestions or comments that may assist us in maintaining high standards of service and improving our guests’ overall experience.

May I thank you for taking the time to provide us with your valuable feedback and please be assured that all comments will receive my personal attention.

On behalf of my team, we wish you a pleasant stay at the resort, and I look forward to welcoming you back in the near future.

Yours Sincerely,

General Manager
Win a 2D/1N Stay!
Please send us your comments by filling out our on-line questionnaire. Every person completing the on-line questionnaire will stand a chance to win a complimentary 2Days/1Night stay with breakfast in a Deluxe Room.
 
     
 
1. Purpose of visit
Short Getaway Honeymoon
Vacation Spa Holiday
Golf Family Holiday
Company Event  
   
2. How did you hear about us?  
Returning Guest Travel Agent / Travel Brochure
Recommendations from Friends Advertisement / Magazine / Newspaper
Website / Internet Awareness of Golf Courses
   
3. How did you make the booking?  
Direct to Bintan Lagoon's Reservation Team www.bintanlagoon.com
Travel agent/Travel agent website Others
Booked by Company or Organization  
       
4. Courtesy and efficiency in Guest Services
Excellent
Average
Poor
Coach Transfer Service to / from
Bintan Ferry Terminal
Check-in Process
Check-out Process
Concierge / Bell Desk
Customer / Guest relations
Guest Activities
Business Center
Telephone Operator
Housekeeping
Laundry
Engineering
Retail Shops
       
5. Accomodation
Excellent
Average
Poor
Room Cleanliness
Comfort
In-room Amenities
Bedroom Furnishings
Lighting
Interior Decor
TV Programs
     
 
Quality
Service
6. Food & Beverage
Excellent
Average
Poor
Excellent
Average
Poor
Kopi-O (Buffet)
Orzo Restaurant
Miyako Japanese Restaurant
Nelayan Grill
Horizons Cafe
The Terrace
Haskell's
Verandah
Karaoke Lounge
Ripples By The Pool
Pasir Panjang Beach Bar
Silk (nightclub)
Room Service
       
7. Golf
Excellent
Average
Poor
Golf Courses (Jack Nicklaus / Ian Baker-Finch)

Clubhouse Facilities
Locker Room Facilities
Driving Range Facilities
Pro-shop
Quality of Service
Staff Friendliness
Value for Money
       
8. Leisure Center
Excellent
Average
Poor
Facilities & Equipment
Variety of Activities
Quality of Service
Staff Friendliness
Value for Money
       
9. Sea Sports
Excellent
Average
Poor
Facilities & Equipment
Variety of Activities
Quality of Service
Staff Friendliness
Value for Money
       
10. Spa
Excellent
Average
Poor
Quality of Treatment
Cleanliness / Hygiene
Quality of Service
Staff Friendliness
Value for Money
       
Excellent
Average
Poor
11. Overall rating
     
Yes
No
Have you stayed with us before?
Would you stay with us again?
Would you recommend this resort to others?

Did any of our staff excel? Let us know.
Bintan Lagoon Resort has a staff recognition program called Saya Bisa. Translating as “I Can”, we aim to encourage and reward our staff for providing exceptional service.

Employee Name  
Area of work  
Reason  
     
Please use the below space for any additional suggestions or feedback
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Please provide the following information.

Name
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Room / Villa No.  
Date of stay  
Address Line 1
  
Address Line 2
  
State  
Country  
Postal Code  
Email
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Thank you for completing this questionnaire. Bintan Lagoon Resort reserves the right to publish any comments made herein, on our website, newsletter or other publications.

We value your feedback and look forward to welcoming you back!
   
    
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